Bot Creator

Scenario

Scenario & Step

Scenario is a topic which the bot could answer their audience. Step is a sub-topic. A scenario is a group of steps which have same topic. Example: Event Chatbot

  • It is designed to answer audience about information of the event, such as agenda, locations, speakers,… so user creates the corresponding scenarios called ‘Agenda’, ‘Locations’, ‘Speakers’,…
  • In each scenario, there are multiple sub-topics could be asked, so the corresponding steps are created. Ex: scenario ‘Agenda’ includes steps ‘Morning session’ and ‘Afternoon session’.

Scenarios

Step flow

Bot-User (end-user) asks bot a question

  • Bot detects intent of that question (NLP is pre-trained by Bot-Creator)
  • Bot finds a step triggered by that intent (List of steps is pre-defined by Bot-Creator)
  • Bot follows that step’s answer-cards to build the answer (Answer cards are pre-defined by Bot-Creator)
  • Bot sends it back to answer end-user.

In other words, a step has:

  • Input: a triggered intent
  • Output: answer built by answer-cards

Scenarios steps

Step – Input: Triggered Intent

User define a triggered intent and its samples to teach the bot if end-user say something meaning the intent, go this step to answer.

For details of intent and samples, please read more in NLP section.

Step – build Answer with Cards

Answer could include multiple answer-cards with different types:

  • Text
  • Image
  • Carousel
  • Form
  • Go to Step
  • Memories
  • Quick Reply
  • Json API
  • Request human support

(detail is coming soon…)