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User Guide

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›Bot Creator

Documentation

  • Introduction
  • Bot Creator

    • Introduction
    • General
    • Bot
    • Scenario
    • NLP
    • QnA
    • History
    • Dashboard
    • Broadcast
    • Message
    • Persistent Menu (Facebook + Livechat only)
    • Auto Comment (Facebook Only)
    • Settings

    Add-ons

    • Rating Add-on
    • Survey Add-on
  • Chat Bot SDK
  • Appendices

Tutorials (Videos)

  • 1. Brief overview of FPT.AI
  • 2. Using QnA feature to create a Chatbot
  • 3. Creating Chatbot with complicated scenarios
  • 4. Precondition fucntion in Scenarios
  • 5. Random answer function in Scenarios
  • 6. NLP feature
  • 7. Exact match and Predictive Match in NLP
  • 8. History of Recognition
  • 9. Broadcast feature
  • 10. Live Support feature
  • 11. Persistent Menu
  • 12. Auto-comment feature on Facebook
  • 13. Bot roles
  • 14. Bot configuration in Settings section
  • 15. Integration Chatbot with Facebook
  • 16. Integration Chatbot with Facebook at Work

API Reference

  • Introduction
  • General
  • Natural Language Processing

    • Intent
    • Entity
    • Sample
    • Train
    • Predict
    • Keyword
    • Dictionary

    Dialogue Management

    • Get Answer
    • Broadcast
    • JSON Card
    • Types of the message

Bot Creator

Message

Message

This feature allows bot-creator to view all of conversations in real time, from all communication channels.

Bot-creator can also disable bot’s reply in each conversation, then he can start to chat directly with the end-client.

If card ‘Request-Human-Support’ is used in a Step (such as a step ‘Chat with human’), then when end-user jumps into this scenario (by typing sentence ‘I want a support from human’), a notification as red icon would appear on this user icon in ‘Message’ tab.

The bot-human switching mode is very useful in case of customer support.

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