Overview

Scope and Purpose

FPT.AI Conversation provides a platform for creating and managing chatbots with user interface. With Natural Language Processing technology and conversation management system, the platform provides a complete chatbot building solution.

  • Automation in sales and marketing: Easily build and manage customer conversations, interact with customer journeys in using products/services; automatically send promotional information to customers.

  • Improve customer service experience: Ready to support customers at any time, from anywhere, ensures no waiting time even during rush hours.

  • Understand customers: Equipped with Machine Learning and NLP, FPT.AI’s chatbot can understand intentions and requests of customers. Bot managers can track all conversation in History, and quickly train the bot with new information to provide customers with the most accurate advices.

  • Easy to be integrated in business systems: FPT.AI’s Chatbot can be easily integrated in business systems via APIs.

  • Flexible scale expansion: The cloud platform allows FPT.AI’s Chatbot to easily expand with the businesses’ growth, and can offer simultaneous support for up to millions of customers.

  • Build once, deploy anywhere: Can integrate chatbot on popular messaging channels like Facebook Messenger, Zalo, Viber, Livechat on website ... or any other chat interface your business has.

  • Multi-channel deployment: FPT.AI Chatbot can be integrated in popular messaging channels like Livechat on website, Facebook Messenger, Zalo, Viber… or any others utilized by businesses. Therefore, businesses will only need to build the chatbot once then easily deploy it on multiple channels.

Process Overview

The system supports two types of users with their respective processes:

Bot creator: This is someone who can perform the following actions:

  • Provide data to train bots and can add data over time.
  • Edit old scripts and update new scripts according to needs.
  • Configuration settings and integration with media channels (Facebook, Viber, Zalo, Livechat ...)
  • Track bot history and adjust learning bot through real conversation with bot users.
  • Customers’ insights statistics.

Bot user (Customer): This is the person who can perform the following actions:

  • Chat with bots to get support from bots.
  • Make conversations in several ways: ask input questions or click buttons, image slides ...
What is Chatbot →