Documentation
Conversation
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Tutorials (Videos)
Documentation
Overview
I. Chatbot Introduction
What is Chatbot
Chatbot's purposes
Popular types of Chatbot
Benefits of using FPT.AI Chatbot
Starting with FPT.AI
II. Building Chatbot on FPT.AI Platform
Working Mechanism
Bot building process
Creating your Chatbot
Natural Language Processing - NLP
Answer scenarios
New Bot scenarios - Bot Builder
Answer cards
Step connecting buttons
Getting customer's information using Form cards
Variable settings and management
Variable condition review
Memories
Send/get information via JSON API card
Reminder
Advanced functions
Persistent menu
III. History
History - Updating Bot knowledge
IV. Multi-channel Integration
Integrate with Facebook
Integrate with Facebook at Work
Integrate with Viber
Integrate with Zalo
Integrate with website
Webhook
V. Broadcast
Broadcast
VI. Auto Comment
Auto comment on Facebook
VII. Automation Test
Check base on testcases
Auto create testcases
VIII. Analytics
Introduction
Number of user's requests
Top matched intents
Chat with Bot
Number of new users
Top scenarios
Number of messages bot answered
Number of user's requests per hour
Number of active users per hour
Real-time analytics
Broadcast report
X. Rating and Survey
Rating
Survey
XI. Bot Setting - Management
Introduction
Bot information
Messages management
Data management
Bot intent confidence
Delete Bot data
Delete bot
Transfer bot ownership
Version
XII. Bot Roles
Bot roles
XIII. Chatbot SDK
Chat Bot SDK
Appendices
Live Support
Introduction
Customer list interface
Customer support flow
Note feature
Suppoter chat
KPI report feature
Ticket config
Ticket report
Archive conversation
Ticket management
Auto assign to supporters
Tutorials (Videos)
1. Brief overview of FPT.AI
2. Using QnA feature to create a Chatbot
3. Creating Chatbot with complicated scenarios
4. Precondition fucntion in Scenarios
5. Random answer function in Scenarios
6. NLP feature
7. Exact match and Predictive Match in NLP
8. History of Recognition
9. Broadcast feature
10. Live Support feature
11. Persistent Menu
12. Auto-comment feature on Facebook
13. Bot roles
14. Bot configuration in Settings section
15. Integration Chatbot with Facebook
16. Integration Chatbot with Facebook at Work
API Reference
Introduction
General
Natural Language Processing
Intent
Entity
Sample
Train
Predict
Keyword
Dictionary
Dialogue Management
Get Answer
JSON Card
Types of the message
Tutorials
Persistent Menu
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10. Live Support feature
12. Auto-comment feature on Facebook
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