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›X. Rating and Survey

Documentation

  • Overview
  • I. Chatbot Introduction

    • What is Chatbot
    • Chatbot's purposes
    • Popular types of Chatbot
    • Benefits of using FPT.AI Chatbot
    • Starting with FPT.AI

    II. Building Chatbot on FPT.AI Platform

    • Working Mechanism
    • Bot building process
    • Creating your Chatbot
    • Natural Language Processing - NLP
    • Answer scenarios
    • New Bot scenarios - Bot Builder
    • Answer cards
    • Step connecting buttons
    • Getting customer's information using Form cards
    • Variable settings and management
    • Variable condition review
    • Memories
    • Send/get information via JSON API card
    • Reminder
    • Advanced functions
    • Persistent menu

    III. History

    • History - Updating Bot knowledge

    IV. Multi-channel Integration

    • Integrate with Facebook
    • Integrate with Facebook at Work
    • Integrate with Viber
    • Integrate with Zalo
    • Integrate with website
    • Webhook

    V. Broadcast

    • Broadcast

    VI. Auto Comment

    • Auto comment on Facebook

    VII. Automation Test

    • Check base on testcases
    • Auto create testcases

    VIII. Analytics

    • Introduction
    • Number of user's requests
    • Top matched intents
    • Chat with Bot
    • Number of new users
    • Top scenarios
    • Number of messages bot answered
    • Number of user's requests per hour
    • Number of active users per hour
    • Real-time analytics
    • Broadcast report

    X. Rating and Survey

    • Rating
    • Survey

    XI. Bot Setting - Management

    • Introduction
    • Bot information
    • Messages management
    • Data management
    • Bot intent confidence
    • Delete Bot data
    • Delete bot
    • Transfer bot ownership
    • Version

    XII. Bot Roles

    • Bot roles

    XIII. Chatbot SDK

    • Chat Bot SDK
  • Appendices

Live Support

  • Introduction
  • Customer list interface
  • Customer support flow
  • Note feature
  • Suppoter chat
  • KPI report feature
  • Ticket config
  • Ticket report
  • Archive conversation
  • Ticket management
  • Auto assign to supporters

Tutorials (Videos)

  • 1. Brief overview of FPT.AI
  • 2. Using QnA feature to create a Chatbot
  • 3. Creating Chatbot with complicated scenarios
  • 4. Precondition fucntion in Scenarios
  • 5. Random answer function in Scenarios
  • 6. NLP feature
  • 7. Exact match and Predictive Match in NLP
  • 8. History of Recognition
  • 9. Broadcast feature
  • 10. Live Support feature
  • 11. Persistent Menu
  • 12. Auto-comment feature on Facebook
  • 13. Bot roles
  • 14. Bot configuration in Settings section
  • 15. Integration Chatbot with Facebook
  • 16. Integration Chatbot with Facebook at Work

API Reference

  • Introduction
  • General
  • Natural Language Processing

    • Intent
    • Entity
    • Sample
    • Train
    • Predict
    • Keyword
    • Dictionary

    Dialogue Management

    • Get Answer
    • JSON Card
    • Types of the message

Rating and Survey

Survey Guide Line

Survey Add-ons allows bot to collect and manage survey data from users.

Manage Add-on

Access: https://survey.fpt.ai. Login with FPT ID account.

Add a new Survey

  • Create a new Survey: Addon-Step-1
  • Create a new Question for Survey: Addon-Step-2
  • Copy token:
    Token is used for bot to call add-on
    Addon-Step-3

Survey Statistics

  • Get detail report for a Survey
    Addon-Step-3
  • Survey statistics information
    Addon-Step-3
  • Get detail report for a Question
    Addon-Step-3
  • Question statistics information
    Addon-Step-3

Manage Bot

Bot is created to use survey add-on

Access: http://bot.fpt.ai. Login with FPT ID account

Create new bot

Setup variables

IDVariable nameEntity TypeValidationDescription
1survey_nameNonetextSurvey Name
2survey_completedNonetextTrue: Users completed survey, False: Users uncompleted survey
3questionNonetextQuestion
4choiceNonetextChoice

Setup constant

IDConstant nameValueDescription
1tokentextAuthorized key to call survey add-on (Key can be copied as described above)

Setup scenario

  • Add step GetSurvey
    • Add JSON card:
      Method: GET
      URL: https://survey.fpt.ai/get-survey
      Authorization: Bearer {{token}}
      Variable: None
      Condition: survey_completed != True

      JSON Card
    • Add Text card:
      Content: Welcome to {{survey_name}}
      Condition: survey_completed != True
      JSON Card
    • Add Next Step card:
      Next Step: GetQuestion
      JSON Card
  • Add step GetQuestion
    • Add JSON card:
      Method: GET
      URL: https://survey.fpt.ai/get-question
      Authorization: Bearer {{token}}
      Variable: sender_id

      JSON Card
    • Add Next Step card:
      Next Step: End Condition: survey_completed = True
      JSON Card
  • Add Step Answer
    • Add JSON card:
      Method: POST
      URL: https://survey.fpt.ai/api/user-choice/
      Authorization: Bearer {{token}}
      Variable: sender_id, question, choice

      JSON Card
    • Add Next Step card:
      Next Step: GetQuestion
      Condition: survey_completed != True

      JSON Card
  • Add Step End
    • Add Text card:
      Content: Thanks
      JSON Card
← RatingIntroduction →
  • Manage Add-on
    • Add a new Survey
    • Survey Statistics
  • Manage Bot
    • Create new bot
    • Setup variables
    • Setup constant
    • Setup scenario
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