Chatbot introduction

Popular types of Chatbot

Chatbot includes 3 major types: Clicking Bot, NLP Bot, and NLP & Dialogue Management Bot.

1

  • Clicking Bot is a type of Chatbot which allows users to interact via clicking pre-designed cards inside the Bot, which will lead to topics they want to ask about. This type of Chatbot cannot understand messages sent by customers.

2

  • NLP Bot is a Chatbot which uses Machine Learning and Natural Language Processing (NLP) technologies. With this type of Bot, users can type their own questions, and the Bot will infer their intentions based on pre-trained data. Data realms of this kind includes: samples, intents, and entities.

3

  • NLP & Dialogmanagement Bot is the most comprehensive type of Chatbot, with diverse processing methods (with tabs in Clicking Bot and ability to understand users’ intents in NLP Bot). NLP & Dialog management Bot is also special in that it can remember the contexts of conversations with users.

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The Chatbot builder platform FPT.AI Conversation enables building of all the above Chatbot types, with the most popular being NLP & Dialog management Bot. This most comprehensive Bot can learn and grow smarter through time, satisfying strict standards required in some businesses.

FPT.AI Conversation also have a user-friendly bot builder interface, optimized conversation management display, and can be integrated in multiple conversational channels.

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