After training the Bot with knowledge in your desire fields, you will need to design answers and create conversational flows for the Bot.
Scenario is a topic where the bot base in answers one. Step is a sub-topic. A scenario may include multiple steps in the same topic. These steps may be connected by buttons.
FPT.AI Conversation’s answer scenarios design system already include Default scenarios with steps “Welcome” and “Default Answer”.
Welcome is the greeting step, where the bot begins all conversations.
Default answer is the step that occurs when the Bot does not understand customer utterances. Here, the bot with respond with a default answer that is set up in this step.
You will need to edit the sample answers in these 2 steps.
You will need to design answer scenarios for different intents. For intents without entities in samples, Bot will only need to give 1 answer. However, for intents with object entities in samples, the Bot will need to give different answers based on those entities. In these cases, we will utilize variable conditions.
There are 2 methods to creating a completed step:
Method 1: Manual creation
Step 1: Create Scenarios and Steps:
Go to Scenario > Click Add scenario > Enter Scenario name > Click Create
Step 2: In bot answer condition, select Intent with matching Samples generated in NLP, or create new intents and add samples at Input.
Step 3: Drag and drop cards to design the answer. Description of these cards can be found here.
Step 4: You can add BUTTONS to redirect to the other Steps (Details found here).
Step 5: If you added new Intents and Samples, then Train the bot before getting to review. If you already created data in NLP beforehand, then skip this step.
Step 6. You can review if the bot answer in accordance with the designed conversational flow by clicking on the Livechat symbol to chat with the bot.
Method 2: Import from QNA
You can quickly import a list of Intents, Samples, and Answers into the Bot with this method, which is more suitable for answers in text forms.
Step 1: Click Import from QnA.
Step 2: Click Download sample file, then enter Intents, Samples, and Answers in the format of the downloaded file.
Step 3: Upload the file with updated information by clicking on Browse > Enter
Step 4: Review the results. The system had successfully entered the list of Intents, Samples, and Answers into the bot. Duplicated and invalid Samples will not be entered.
Step 5: Select Train to teach the bot the new data. Then, you can review the bot answers by clicking on the Livechat symbol to chat with the bot.
In cases where you want to copy a created Step to another, follow these steps:
Step 1: Choose the Step to be copied -> Select Copy step to copy the step’s data.
Step 2: Create new step in the Scenario that need the extra Step.
Step 3: Enter the New step name
Step 4: In Step data, use short keys “Ctrl + V” to paste the copied step.
Step 5: Select Create to finish.
Notice: Copy step only allows copying of the answer in the step. After copying, you will have a new step with its answer in the same format, and only need to edit its content to match with Samples. This will make the setup process faster and easier.