Live support

Archive conversation between customers and supporters via email

FPT.AI Live support allows supporters to send their conversations with customers via email.

To do so, follow these step:

Note: Only Bot Owner and Bot Admins are able to set up this feature.

  • Step 2: Search for Conversation storage, enter the receiver’s email.

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  • Step 3: Back to Live Support, when click Assign me or Assign other, Send conversation via email button will display, press this button to archive conversation in set email.

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