Benefits of using FPT.AI’s chatbot
Automation in sales and marketing: Easily build and manage customer conversations, interact with customer journeys in using products/services; automatically send promotional information to customers.
Improve customer service experience: Ready to support customers at any time, from anywhere, ensures no waiting time even during rush hours.
Understand customers: Equipped with Machine Learning and NLP, FPT.AI’s chatbot can understand intentions and requests of customers. Bot managers can track all conversation in History, and quickly train the bot with new information to provide customers with the most accurate advice.
Easy to be integrated in business systems: FPT.AI’s Chatbot can be easily integrated in business systems via APIs.
Flexible scale expansion: The cloud platform allows FPT.AI’s Chatbot to easily expand with the businesses’ growth, and can offer simultaneous support for up to millions of customers.
Multi-channel deployment: FPT.AI's Chatbot can be integrated in popular messaging channels like Livechat on website, Facebook Messenger, Zalo, Viber… or any others utilized by businesses. Therefore, businesses will only need to build the chatbot once then easily deploy it on multiple channels.