History

Updating Bot knowledge

You can monitor conversation history at the History menu.

When Bot intent confidence is low and the Bot misunderstand the customer’s Intent, you can update the current Intent by:

Select Edit at the wrong intent identification -> Edit to the correct Intent -> Save

Example: User said “Tôi muốn giao hàng”, the correct intent of this sentence is to get delivery (giao_hang), not (tot_lam). Therefore, you will need to edit “tot_lam” to “giao_hang” then Save.

Notice: To finish updating the bot, select Train to update the information to the database. The next time it receives a similar question, the bot will be able to give the accurace response.

To check details of Intents, Entities, and Reliability of your bot, select Details. The Knowledge Details window will pop up.

In this window, the Predict menu will display top 3 intents your bot can identify with highest reliability in the decreasing order, as well as related entities (if any).

To evaluate Bot knowledge, select Bot response to check responses of the Bot to customers -> Choose Correct/ or Incorrect.

In History, you can find the time period where requests were made by clicking on Request time from -> Request time to, or find the request using provided search criterions. Details on these criterions can be found in Analytics > Chat with Bot.

Extract history data: When the need to extract all conversation data between users and bot arise, you can choose Extract all data.

You can also extract data per criterions or time by using History with the criterions, then choose Extract data.