Chatbot is created to support human in the customer service field at the most basic level with repetitive, mundane tasks. Therefore, businesses will be able to reduce their human resources pressure, and their consultant teams can focus on solving more complicated and urgent tasks.
Chatbot is applied in different ways for different types of businesses. Major purposes of it includes:
- Consult and answer frequently asked questions from customers 24/7
- Support marketing campaigns (send information on promotions, discounts, new products…)
- Suggest, search, and report prices for products and services based on customer demands
- Book appointments, tables, rooms, air tickets…
- Receive declarations and information for opening cards, bank accounts…
- Make payments for orders