Building Chatbot on FPT.AI platform

Reminder

Reminder allows bot to automatically send messages to customers after a long period of no interaction.

To set up this function, follow these steps:

Step 1: Go to Settings > Turn on Allow Bot reminder.

Step 2: Go to Scenarios > “Reminder” will be next to Default answer.

Step 3: Choose an answer card to create a Reminder.

Step 4: Enter the reminder content to be displayed in conversations with users.

Notice: The reminder will be sent automatically per time settings, and will only be sent once in 24 hours.

In the above example, the bot will send a reminder after 5 minutes without interaction. Then, even if users do not interact, the bot will not send any reminder until after 24 hours.